Frequently Asked Questions
Thank you for supporting a spiritual micro-enterprise
To learn more about how the shop is organized, please read this page before contacting us - it has answers to some of the most common questions!
Here at the Coremagik we are very proud to make available different and creative publications, Concrete Tools and Magic to inspire and support you. However, we are a small company, which does not compare at all with Amazon. We are two working part-time. Each order is treated, packaged and shipped with care and good vibes.
We do everything we can to be as efficient as possible by juggling the different tasks with joy and magic.
I made my order, how will I receive it?
Once your order is made, it is carefully prepared as soon as possible and then brought to the shipping services which from this moment on, will be responsible for the delivery.
Once the package has been shipped we send you your tracking number with our email address.
Where's my package?
As soon as you have your tracking number, you can follow the path of your package through the postal mail site for your Country. We do not have more information about where the package than what you have when inserting the tracking number.
When will I receive my package?
We take our time to conscientiously prepare every order, hand-pack the items with care, intent for every package, and we ship twice a week.
The delivery time varies depending on the receiving Country
Packages leave Portugal for Europe between 5 to 10 days.
Packages shipped outside the European continent between 15 to 45 days or more depending on the global context (health crisis)
Some of our decks are shipped from Siberia and take around 3 to 5 weeks depending on your country, a tracking number will also be emailed to you.
I made a pre-order, when will I receive the package?
A “pre-order” item is an item that is in preparation/production but not yet available.
You have the possibility of ordering an item "in pre-order" and paying for it allows to:
Reserve your copy, as quantities will be limited
To finance the printing. The process is like a fundraising campaign to support creators.
Your order will be shipped when the item becomes available.
Pre-order deadlines: Please note that we depend on printers' printing times and delivery times and that the times may get longer and we do not have the ability to speed up the process.
I bought my first tarot or oracle deck and I don't know how to use it?
We offer free bonuses as well as books and training that help you use your decks.
Bonus workshops: Several decks published by Coremagik are accompanied by Workshops and ceremonies to inspire you and offer you several types of spreads, for example: Magie Cards, Nest of Light, Become an Oracle, Shamanic Healing with Roses and Flowers, etc.
Books to go further: We have also created books and newspapers for you to accompany you in your prints, here they are:
Traning some are available in English On the Ouassimagik academy: https://www.ouassimagik.com/
Free Bonus section: where we share other tips with you https://www.coremagik.com/freebies
Youtube Channels: Here you'll find meditations and various topics, as well as videos from the makers of decks.
I ordered several items, when will I receive them?
If your order contains more than one item, and we have all of the sets, we will ship the entire package to you. If your order contains a pre-order deck, we will wait for the pre-ordered deck to arrive in order to ship the package to you.
We hope that receiving your package inspires magic in you.
We take care of our team and consider every element of our processes to ensure that our work is in line with our values and the energy we want to share
If you have any further questions, please contact us here for assistance. Remember to include your order number in all correspondence.
We prioritize urgent requests, please allow some time to receive a response. Thank you for supporting a spiritual micro-enterprise
Discover our store policy here
Rather than marketing our products creating a sense of urgency or need, we simply showcase our collection and believe each item speaks for itself. We encourage mindful shopping by offering information, images, objective reviews and learning resources to help you find out for yourself if we are achieving what you are looking for. Your pre-purchase questions are welcome, by e-mail.